Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: December 2024
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Schedule a consultation with our practitioners
- Purchase products or services
- Subscribe to our newsletter
- Contact us for support or inquiries
- Participate in surveys or feedback forms
Health Information
During consultations, we may collect health-related information including:
- Medical history and current health conditions
- Symptoms and health concerns
- Lifestyle and dietary information
- Previous treatments and medications
- Ayurvedic constitution assessment results
Technical Information
We automatically collect certain technical information when you visit our website:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on site
- Referral sources and search terms
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
Provide consultations, treatments, and product recommendations
Communication
Send appointment reminders, health tips, and important updates
Personalization
Customize treatments and recommendations based on your profile
Research & Development
Improve our services and develop new treatments (anonymized data)
Legal Compliance
Meet regulatory requirements and protect our legal interests
Security
Prevent fraud and ensure the security of our platform
Information Sharing
Important Note
We do not sell, trade, or rent your personal information to third parties. We only share information in specific circumstances outlined below.
When We May Share Information
- Healthcare Providers: With your consent, we may share health information with other healthcare providers involved in your care.
- Service Providers: Trusted third-party vendors who help us operate our business (payment processors, shipping companies, etc.).
- Legal Requirements: When required by law, court order, or to protect our rights and safety.
- Business Transfers: In the event of a merger, acquisition, or sale of assets (with appropriate safeguards).
Data Security
We implement comprehensive security measures to protect your personal information:
Encryption
SSL/TLS encryption for data transmission
Secure Storage
Encrypted databases and secure servers
Access Control
Limited access on need-to-know basis
Monitoring
Regular security audits and monitoring
Data Retention: We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Health records are maintained according to healthcare industry standards and applicable regulations.
Your Privacy Rights
You have the following rights regarding your personal information:
Access
Request a copy of the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request transfer of your data to another service provider
Restriction
Request limitation on how we process your information
Objection
Object to certain types of processing (e.g., marketing communications)
How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
privacy@jsmbio.com
Phone
+91 98765 43210
Address
Jsmbio Nutra Private Limited
123 Wellness Street
Mumbai, Maharashtra 400001
India
Data Protection Officer: For specific privacy concerns, you can also contact our Data Protection Officer at dpo@jsmbio.com
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website. Your continued use of our services after such modifications constitutes acceptance of the updated policy.
Contact Us About Privacy