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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: December 2024

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account on our website
  • Schedule a consultation with our practitioners
  • Purchase products or services
  • Subscribe to our newsletter
  • Contact us for support or inquiries
  • Participate in surveys or feedback forms

Health Information

During consultations, we may collect health-related information including:

  • Medical history and current health conditions
  • Symptoms and health concerns
  • Lifestyle and dietary information
  • Previous treatments and medications
  • Ayurvedic constitution assessment results

Technical Information

We automatically collect certain technical information when you visit our website:

  • IP address and browser information
  • Device type and operating system
  • Pages visited and time spent on site
  • Referral sources and search terms
  • Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

Provide consultations, treatments, and product recommendations

Communication

Send appointment reminders, health tips, and important updates

Personalization

Customize treatments and recommendations based on your profile

Research & Development

Improve our services and develop new treatments (anonymized data)

Legal Compliance

Meet regulatory requirements and protect our legal interests

Security

Prevent fraud and ensure the security of our platform

Information Sharing

Important Note

We do not sell, trade, or rent your personal information to third parties. We only share information in specific circumstances outlined below.

When We May Share Information

  • Healthcare Providers: With your consent, we may share health information with other healthcare providers involved in your care.
  • Service Providers: Trusted third-party vendors who help us operate our business (payment processors, shipping companies, etc.).
  • Legal Requirements: When required by law, court order, or to protect our rights and safety.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets (with appropriate safeguards).

Data Security

We implement comprehensive security measures to protect your personal information:

Encryption

SSL/TLS encryption for data transmission

Secure Storage

Encrypted databases and secure servers

Access Control

Limited access on need-to-know basis

Monitoring

Regular security audits and monitoring

Data Retention: We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Health records are maintained according to healthcare industry standards and applicable regulations.

Your Privacy Rights

You have the following rights regarding your personal information:

Access

Request a copy of the personal information we hold about you

Correction

Request correction of inaccurate or incomplete information

Deletion

Request deletion of your personal information (subject to legal requirements)

Portability

Request transfer of your data to another service provider

Restriction

Request limitation on how we process your information

Objection

Object to certain types of processing (e.g., marketing communications)

How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days and may require verification of your identity.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email

privacy@jsmbio.com

Phone

+91 98765 43210

Address

Jsmbio Nutra Private Limited
123 Wellness Street
Mumbai, Maharashtra 400001
India

Data Protection Officer: For specific privacy concerns, you can also contact our Data Protection Officer at dpo@jsmbio.com

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or through our website. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

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