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Terms of Service

Please read these terms carefully before using our services. By accessing our website and services, you agree to be bound by these terms.

Last updated: December 2024

Acceptance of Terms

By accessing and using the Jsmbio Nutra Private Limited website and services, you accept and agree to be bound by the terms and provision of this agreement.

These Terms of Service (“Terms”) govern your use of our website, mobile applications, products, and services (collectively, the “Services”) operated by Jsmbio Nutra Private Limited.

If you do not agree to abide by the above, please do not use this service. We reserve the right to change these terms at any time with reasonable notice.

Our Services

Jsmbio Nutra provides the following services:

Ayurvedic Consultations

Online and in-person consultations with qualified Ayurvedic practitioners

Herbal Products

Authentic Ayurvedic medicines and wellness products

Wellness Programs

Personalized health and wellness programs

Educational Content

Health articles, research, and educational materials

Service Availability: Services may vary by location and are subject to practitioner availability. We reserve the right to modify or discontinue services with appropriate notice.

User Responsibilities

As a user of our services, you agree to:

Provide accurate and complete information during registration and consultations

Maintain the confidentiality of your account credentials

Use our services only for lawful purposes and in accordance with these Terms

Not share your account with others or allow unauthorized access

Respect the intellectual property rights of Jsmbio Nutra and third parties

Not attempt to interfere with or disrupt our services or servers

Follow all applicable laws and regulations in your jurisdiction

Inform us of any adverse reactions or concerns regarding our products or services

Important

Violation of these responsibilities may result in suspension or termination of your account and access to our services.

Payment & Billing

Payment Methods

We accept the following payment methods:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • Digital wallets (PayPal, Google Pay, Apple Pay)
  • Bank transfers and UPI payments (for Indian customers)
  • Cash on delivery (where available)

Pricing and Fees

  • • All prices are displayed in the applicable currency and include applicable taxes
  • • Consultation fees are due at the time of booking
  • • Product prices may change without notice, but confirmed orders honor the original price
  • • Additional shipping and handling charges may apply

Billing and Refunds

  • • Payments are processed securely through our payment partners
  • • Refunds are processed according to our refund policy
  • • Consultation fees are generally non-refundable but may be rescheduled
  • • Product refunds are subject to our return policy terms

Shipping & Returns

Shipping Policy

Domestic Shipping (India)

  • • Standard delivery: 3-7 business days
  • • Express delivery: 1-2 business days (major cities)
  • • Free shipping on orders above ₹1,000
  • • Tracking information provided

International Shipping

  • • Available to select countries
  • • Delivery time: 7-14 business days
  • • Customs duties may apply
  • • Restricted items may not be shipped

Return Policy

30-Day Return Window

  • • Unopened products in original packaging can be returned within 30 days
  • • Opened products accepted only for quality issues
  • • Return shipping costs may apply unless product is defective
  • • Refunds processed within 7-10 business days after receipt
  • • Perishable items and personalized products are non-returnable

Medical Disclaimers

Important Medical Disclaimer

The information and services provided by Jsmbio Nutra are for educational and wellness purposes only and are not intended to replace professional medical advice, diagnosis, or treatment.

Not a Substitute for Medical Care

Our Ayurvedic consultations and products are complementary to, not a replacement for, conventional medical care. Always consult with qualified healthcare professionals for serious health conditions.

Individual Results May Vary

The effectiveness of Ayurvedic treatments varies among individuals. Results depend on various factors including individual constitution, lifestyle, adherence to recommendations, and severity of conditions.

Product Safety

While our products are made from natural ingredients, they may cause allergic reactions or interact with medications. Consult healthcare providers before use, especially if pregnant, nursing, or taking medications.

Emergency Situations

Our services are not intended for emergency medical situations. In case of medical emergencies, contact emergency services or visit the nearest hospital immediately.

Limitation of Liability

To the fullest extent permitted by applicable law, Jsmbio Nutra Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, data, use, goodwill, or other intangible losses
  • Damages resulting from unauthorized access to or alteration of your data
  • Damages resulting from any conduct or content of third parties
  • Damages resulting from interruption or cessation of services

Our total liability for any claims arising from or related to our services shall not exceed the amount you paid for the specific service or product that gave rise to the claim.

Indemnification: You agree to indemnify and hold harmless Jsmbio Nutra from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

Termination

We may terminate or suspend your account and access to our services immediately, without prior notice or liability, for any reason, including but not limited to:

  • Breach of these Terms of Service
  • Fraudulent or illegal activities
  • Violation of our community guidelines
  • Non-payment of fees
  • Abuse of our services or staff

Upon termination, your right to use our services will cease immediately. You may also terminate your account at any time by contacting our support team.

Effect of Termination: Upon termination, we may delete your account data, though we may retain certain information as required by law or for legitimate business purposes.

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us. We're here to help clarify any concerns you may have.

legal@jsmbio.com
+91 98765 43210
Contact Legal Team

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.